Orders and returns

Information

  • If 15 days have passed since the purchase, unfortunately, we will not be able to give you a refund or change the item.
  • In order to be returned, your item must be unused and in the same condition (state) as you’ve received it.
  • For the return to be completed, a receipt or any other evidence of the purchase must be provided.
More un-returnable items:
  • gift cards
  • customized items
Please don’t return the product if:
  • It was customized according to the customer’s request.
  • It is not in its original condition (state), is damaged or it has missing parts not due to our error.
  • 15 or more days have passed since the delivery.

DELAYED REFUND OR NON-REFUND

  • If you didn’t get a refund, please check your bank account first.
  • Then, contact your credit card company. It may take some time until the refund to be officially registered.
  • Then, contact the bank. There is often a time to process a refund before it is registered.
  • If you did all of the above and you still didn’t get the refund, please contact us at: office@fuyor.ro

SALES

  • You can only get a refund for fixed price items, you cannot get a refund for items on sale

EXCHANGE

  • We only exchange the defected or damaged items. If you have to exchange with a similar item, send an email at: office@fuyor.ro and send the item to this address: no 140, Calea Dudești, 1st floor, area 3, Bucharest, RO 031087
  • The transportation cost for the exchange of items is paid by the customer

DELIVERY (SHIPPING)

  • To return an item you have to deliver it at: no 140, Calea Dudești, 1st floor, area 3, Bucharest, RO 031087
  • You will be responsible for the payment of the returned item transportation costs.
  • The shipping-fee is non-refundable. If you get a refund the cost of the return transportation will be taken out of the refund.
  • The time required to exchange an item may vary, depending on your location.